How it works
Purchasing Products
Understanding that delivery times are often critical, this information is always displayed on the product detail page.
In general, all products have a minimum purchase quantity, so the “Add to Cart” button reflects the minimum required quantity.
In addition to the reference, description, and technical specifications, each product includes a comprehensive PDF with all technical details available for download.
Ordering Products with Insufficient Stock
On the HENVI website, you can order products that are in stock or those with insufficient stock for your needs. In cases where your required quantity exceeds available stock, you can place your order today, and we will send the remaining items as soon as stock is replenished.
The product detail page shows the stock levels and estimated restocking time. If you add more units to the cart than are in stock, you’ll know when the in-stock items will be delivered and when the remaining units will be sent.
Discontinued Products
Products marked as “Discontinued” mean that no additional units will be available once current stock is sold. Discontinued products do not have a restocking time as they cannot be replenished.
Ordering Out-of-Stock Products
If you wish to order a product that is out of stock, the product page displays the restocking time. You can place your order now and rest assured that the product will be delivered to your specified address once the restocking and delivery timelines are met.
Payment Methods
You can pay using credit cards (VISA and MASTERCARD) or via Multibanco reference and bank transfer.
Searching by Reference
A quick way to find the desired product is to search by reference. Every page on the website features a search bar in the central part of the top navigation menu, allowing you to enter the product reference and search.
This is an efficient way to find exactly what you need.
Administrator Role
Adding Collaborators
When you create an account on the HENVI website, you are assigned the Administrator role. As an Administrator, you can add collaborators who can place orders and request quotes.
You can view all orders and quotes made by you and your collaborators, while collaborators can only view their own.
This feature enables multiple employees in your company to place orders without sharing login credentials. It ensures that orders or quotes can be managed by different team members.
You can also choose to receive notifications whenever a collaborator places an order.
Viewing Orders
After logging into your account, select the “Orders” option.
On the Orders page, you can view the complete history of all orders placed by you and your collaborators (if you’re an Administrator). Collaborators can only view their own orders.
Each order displays its status:
• Processed: Order received and payment successful.
• Shipped: Products have been collected from our warehouse by the courier.
• In Transit: Courier is en route to the delivery address.
• Delivered: Order has been delivered to the specified address, completing the process.
Estimated Delivery Dates
If an order has not yet been delivered, you can view the estimated delivery date. For orders with multiple delivery dates, all scheduled dates will be listed.
Delivery Date
For delivered orders, this section shows the exact date of delivery.
Requesting Quotes
To access this feature, you need to create an account on our website and log in.
Once logged in, select the “Quotes” option.
On the Quotes page, you can view all your quotes and those made by your collaborators (if you’re an Administrator). You can also create new quote requests.
Click “Create New Quote” to add the desired products. These can be searched by reference, brand, target price, and quantity.
Once all items are added, click “Submit Request.” Your request will be sent to HENVI, and you’ll receive a response shortly.
