Terms and conditions

PREAMBLE

These general terms and conditions of sale are agreed upon between HENVI- Equipamentos Industriais, Lda, with registered office at Estrada Albarraque Centro Empresarial Sintra Estoril V, Edif. E-18, 2710-144 Sintra, Tax Identification Number 500918503, and contact +351 219 108 370, hereinafter referred to as "HENVI", and individuals wishing to make purchases through the website www.henvi.pt, hereinafter referred to as "User".

The parties agree that purchases made through the website www.henvi.pt shall be regulated exclusively by this contract, excluding any conditions previously available on the website.

ARTICLE 1 – OBJECT

These general terms and conditions of sale aim to provide and define all necessary information for the User regarding the procedures for ordering, selling, payment, and delivery of purchases made on the website www.henvi.pt.

These conditions regulate all steps necessary for placing an order and ensure its processing between the Contracting Parties.

Browsing the website and purchasing any item through our online store implies the User's acceptance of this document.

HENVI reserves the right to change these Terms and Conditions without prior notice. Such changes will be visible and published in the Sales Conditions section at www.henvi.pt, and the applicable Terms and Conditions will always be those in force at the time of product purchase.

It is therefore advised that, before making an online purchase, the Customer/User reviews the General Terms and Conditions of Sale and Website Usage to ensure a correct and secure purchase. The periodic and prior reading of these conditions is the responsibility of the User.

ARTICLE 2 – WEBSITE USER

A user is considered anyone who accesses, browses, or uses the services available on the website www.henvi.pt, whether for informational purposes or for purchasing products.

The User agrees to use the website solely for making inquiries and legally valid orders. In case of suspected fraudulent purchases, HENVI will contact the User and may cancel the order(s) and inform the relevant legal authorities.

The User acknowledges that, for the operationalization of the acquisition and delivery of equipment and materials, they must provide a minimum set of necessary information. Such information will be subject to the Privacy Policy available on the website.

ARTICLE 3 – DATA PRIVACY AND ONLINE SECURITY

HENVI collects customers' personal data for the purpose of managing customer accounts, invoicing, and providing information, as authorized by customers for this purpose, committing to privacy and security in processing and maintaining personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 (General Data Protection Regulation). To learn more about our privacy policy, click here.

ARTICLE 4 – ORDERING

The User places an order by completing the purchase process available on the website www.henvi.pt, adding the desired product(s) or service(s) to the shopping cart.

Product photos or images may be illustrative only. It is recommended that the User consult the detailed product description to obtain complete information on its characteristics. The User has the right to withdraw from the contract under applicable legal terms.

To place an order, the User must:

Complete the required information and choose the available options during the order process (delivery and billing address, shipping method, payment method, as well as the tax identification number and name for invoice purposes).

Final confirmation of the order by the User constitutes full and complete acceptance of the product prices and descriptions available for sale, as well as these Terms and Conditions, which will be the only applicable ones to the concluded contract.

HENVI reserves the right to subject the sale of certain items to minimum supply quantities, informing the User at the time of ordering.

HENVI will fulfill online orders only while stocks last. If a product is unavailable, HENVI commits to informing the User as soon as possible, and product restocking will be subject to the manufacturer’s production availability.

In case of stock shortages or delivery delays, HENVI may suggest a product replacement to the User under the indicated conditions, subject to the User's prior acceptance.

Invoice details are the sole responsibility of the User. Once issued, invoices cannot be reissued with changes.

Order requests are valid for one (1) day, except in the case of promotional campaigns specifying a different period. Prices, discounts, promotions, and offers cannot be guaranteed beyond this period.

If payment is not received within the specified period, the order cannot be validated. Any payments received after this date will be refunded or used for a new order.

The User is solely responsible for ensuring that the ordered product is suitable for their project or application. HENVI recommends that the customer verifies the technical characteristics of the product and other published data.

Products will be shipped as selected by the customer. HENVI will not replace products except under applicable warranty conditions.

ARTICLE 5 – PAYMENT

On the website www.henvi.pt, HENVI offers the following payment methods via Easypay - Instituição de Pagamento Lda:

Credit Card (Visa, Mastercard);

Multibanco Payment (Portuguese Network);

Bank Transfer;

MBWAY.

ARTICLE 6 – DELIVERY

Orders are delivered by third-party transport companies within reasonable timeframes and in accordance with the transport companies’ capabilities.

Delivery charges are added to the order and duly identified in the final purchase process and on the invoice as "Shipping Costs."

The User must inspect the products upon delivery and report any defects, incorrect quantities, or references to HENVI within 5 days of receipt via email. If no notification is made, the products are deemed accepted.

ARTICLE 7 – PRICES

The product price is the price indicated at the time of ordering. The price offered to the User is shown in euros (EUR) and is the final price, including legally required taxes and/or fees, as specified in the order details.

The price displayed by the User at the time of the online purchase will be the price charged at the payment stage.

Stock information available for each item is regularly updated but is merely indicative, meaning there may be a discrepancy between the information displayed online and the actual stock.

If a product price increases, the User will be informed immediately and may choose to receive their order (by paying the difference) or cancel it.

The prices described do not include transport costs to the destination, which will be communicated to the User separately and at a later date.

By accepting these Terms and Conditions, the User also expressly agrees to the procedure of issuing invoices electronically and accepts these terms to receive invoices solely in electronic format.

All invoices will correspond to an electronic document and will be made available by HENVI via email to the address provided by the User at the time of ordering. It is the sole responsibility of the User to notify HENVI in writing of any changes to the previously provided email address for invoice delivery.

ARTICLE 8 – CANCELLATION AND RETURNS

Cancellation or return requests must be submitted in writing to store@henvi.pt within 5 days of receipt of the order. Products must be in their original condition for resale.

ARTICLE 9 – WARRANTY

Products sold by HENVI are intended for companies, and the warranty period is 6 months.

ARTICLE 10 – APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are subject to Portuguese law. Any disputes will be submitted to the competent portuguese courts.